United Kingdom

Last updated: August 2024

When you visit any website, it most likely stores or retrieves information in your browser, mostly in the form of ‘cookies’. This information could be about you, or your device and is mostly used to make sure you can use that site or app as you would expect to. The information doesn’t always directly identify you, but can be used to give you a more personalised experience based on the information that is stored. Whether you choose to allow these cookies to be stored is up to you – and you can choose which types of cookies you would like us to store.

Our Cookie Policy explains the different types of cookies we use and – with your permission – how they are used. More information on how we treat and use your personal information is all explained in our Privacy Policy.

We’ll update our Cookie Policy from time to time. This might be for a number of reasons, such as to keep it in line with the law or to outline a change in our business practices and the way we use cookies. The latest version of our Cookie Policy will always be here as and when you might need to read through it.

Cookies are very small text files or pieces of code, which often include an anonymous unique identifier. When you visit a website, that website sends information to your computer or mobile device and creates a text file that is then stored on your computer or mobile device. Information gathered through cookies may include the date and time you visit a site and show how you access and use that site. Primarily this is to ensure we can make improvements to your experience and optimise the content we serve, both on our digital platforms and through advertising on other platforms. Similar to cookies are technologies known as “web beacons”, “pixels” or “tags”. These technologies do a similar job to cookies, allowing us to count page views and understand how you interact with and respond to certain content so we can optimise and personalise what you see.

Throughout the rest of this policy, we refer to cookies and the other technologies described above as “cookies”.

We use “first party cookies” and “third party cookies”. First party cookies are cookies placed by us. Third party cookies are cookies placed by others. Information collected by third party cookies will be shared with the relevant third party. Please refer to the relevant third party’s privacy notice for more details about the information they collect and how they use it.

With the Privacy and Electronic Communications Regulations (PECR), tracking cookies may only be set once the user has given their consent to it.

We ultimately use cookies to provide you with the best experience and service possible, for example we use cookies and other tracking technologies for the following reasons:

• To help you in the navigation of our digital platforms

• To make it easy to login, and for you to provide feedback;

• To personalise and optimise the content we serve to you;

• To analyse your use of our products, services or applications so we can continually improve them;

• And to make sure our promotional and marketing efforts are always relevant and timely. (This includes behavioural advertising on other sites and platforms.)

Please note that our Site may link to third party websites which are not operated by us. Where you follow links from our Site to the website or digital property of a third party, that website or digital property may place different cookies on your device. You should check the relevant privacy notice and/or cookie notice for more information about how that third party uses cookies.

You should be aware that applications you use to access our Site, such as your web browser or operating system, may also place cookies on your device when visiting our Site, or other websites. An example of this would be where you sign in to Google Chrome using a Google Account (see Section 7 below). We have no control over these third party cookies, so you will need to manage these cookies in the settings of the relevant applications.

For more general information on cookies and how they work, please visit All About Cookies.

The lifespan of a cookie depends on its purpose and how you interact with it:

Session Cookies are temporary cookies that are placed on your device during your browsing session and then automatically erased when you close your browser.

Persistent Cookies are designed to last for a pre-defined period of time, which varies depending on the nature of the cookie. Persistent cookies stay in your browser until they reach their individual expiry date or you manually delete them (see Section 6 below).

To ensure we are compliant with legislation, we need to your permission to use your data for certain activities. Rather than gaining permission on 100+ separate technologies individually, we’ve grouped these into types of activity – from this list, you can choose which cookies you would, or wouldn’t, like us to hold. There are five types of permissions, each with varying legal requirements, relating to the cookie types we use:

To see which individual cookies we use on our Site, and the purposes for which they are used, please open our cookie settings with the link found in the footer of this page. Here you can also review and manage your cookie consent preferences whenever you wish.

Essential/Strictly Necessary Cookies – We do not need your consent to store and access essential cookies on your device, although you can still block or delete them (see Section 6 below).

Other (“non-essential”) Cookies – We may only store and access non-essential cookies on your device with your permission. You are not obliged to give consent to our use of non-essential cookies. If you do give your consent and then change your mind, you can still delete any cookies that have already been placed (see Section 6 below).

There are various ways that you can manage your cookie preferences but to use some parts of our Site you will need to allow certain essential or functional cookies. If you block or subsequently delete those cookies, some aspects of our Site may not work properly and you may not be able to access all or part of our Site.

Your options for managing your cookie preferences are set out below:

Through the Preference Centre on our website

When you access our Site, we will ask you to provide consent for our use of non-essential cookies. We may repeat this request on subsequent visits to our Site, for example if you delete cookies from your browser or we need to request new consents from you.

When we seek your consent, you will either be able to provide consent for all cookies that we would like to use, or you can tailor your cookie preferences (provide consent for some but not all non-essential cookies) using our Preference Centre.

You can also change your preferences and/or withdraw your consent at any time by visiting our Preference Centre. However, please be aware that withdrawing your consent does not remove the cookie from your device and, in the case of Social Media Cookies and Targeting Cookies (see Section 4 above), the cookie may still be used by third parties to show you personalised content and/or advertisements. To delete the cookie from your device and prevent the data from the cookie being used in this way, please see Using your browser settings or other tools below.

Where cookies are essential to the operation of our Site, we can use these without your consent and they cannot be managed using our Preference Centre.

Using your browser settings or other tools

You can block the use of cookies generally (not just in respect of our Site) by activating the relevant settings in your browser. For more information on cookie management and blocking or deleting cookies for a wide variety of browsers, visit All About Cookies.

Some cookies are dropped by third parties who operate the browser or application through which you access the Site (such as Google Chrome – see Section 7 below). We do not have control of this and you will need to manage those cookie settings through the relevant third party application.

If you do not want to be tracked by Google Analytics, you can install the Google Analytics opt-out browser add-on (but this will only work on certain browsers). For further information on Google Analytics and its use of cookies, please consult the Google Analytics cookie policy.

Separately to our use of Google Analytics cookies, when you access the Site Google applications such as Google Chrome, Google may collect user information for the purpose of Google serving personalised advertising across your devices. Google is able place these advertising cookies on the devices used by visitors to the Site because we use Google services to run the Site. However these cookies are dropped for Google’s own purposes and as such we do not have any control over how or when they are dropped. You will need to opt out of receiving these cookies via your Google settings.

For further information about these cookies please see Googles Cookie policy. Please note that other browsers may use similar tools.

How to get more help?

If you have any more questions regarding this Cookie Policy please contact us:

The “Contact us” section of our website.

By post for the attention of the Customer Care Team, Greggs plc, Greggs House, Quorum Business Park, Newcastle upon Tyne, NE12 8BU;

By telephone on 0808 1473447.